Privacy Policy

Version of October 10, 2026

In short: we collect only what is needed to match a load with a driver. We don't sell data, we keep your phone hidden until a match is chosen, and only a moderator sees drivers' documents.

1General provisions

This policy explains what personal data the Layvera Cargo service collects, why, who it is shared with, and how you can control it.

Service: the Telegram bot @Layvera_Cargo_bot, and the Layvera Cargo website and apps.
Data operator: Layvera Cargo.
What the service does: connects cargo owners and drivers by route, date and capacity. The service does not carry cargo and is not a party to the carriage contract.

By pressing «I agree» in the bot, you confirm that you have read and accept this policy. If you do not agree, please do not use the service.

2What data we collect

Category	Data	From whom
Telegram data	Telegram ID, profile name and @username, language	Everyone
Registration	Name, phone number, role (cargo owner or driver), language (RU, UZ, EN)	Everyone
Driver verification	Photo of passport or ID card, photo of vehicle registration, plate number, vehicle type, load capacity. Photos are checked automatically on our own server (reading the machine-readable zone and plate number) and are not shared with third parties; only a digital fingerprint (hash) is kept to detect reused documents	Drivers
Truck on the map	Driver location — only when the driver turns on “Online” or shares a location with the bot. Shown to others approximately (±1 km), removed from the map after 3 hours without updates	Drivers
OneID, disputes, partner payouts	When verifying via OneID we keep only the full name and the check date (no personal ID number or passport data). Dispute materials are seen by the deal parties and the arbiter. A partner's card number is used only for payouts	From users and OneID
Communities and reports	Posts in route communities are visible to members (names shortened, contacts hidden). Blacklist reports are seen only by a moderator; publicly we show only the number of confirmed reports and the reason. For auto-translation, message text may be sent to Google's translation service	From users
Requests	Date, origin and destination, cargo weight or free capacity, trip price, cargo description	Everyone
Deals	Chosen match, confirmations, commission amount, payment status	Everyone
Support	Messages to support, complaints, feedback	Optional
Technical data	Time of actions in the bot, error logs; on the website, IP address and browser	Everyone

We cannot see your private Telegram chats and do not collect data about health, religion or political views. Card details are entered with the payment provider; we do not store them.

3Why we use the data

Registration and sign-in, saving your language and role.
Verifying drivers before they can see loads, to protect cargo owners from fraud.
Publishing requests and selecting the 3 best matches.
Sharing contact details with the other party after you choose a match.
Recording the deal, calculating and collecting the commission.
Showing routes on a map; notifications about new matches and deal status.
Support, disputes and complaints, fraud prevention.
Improving the service using anonymized statistics.
Meeting legal obligations, including tax accounting.

We do not sell data or share it with advertisers. Promotional messages are sent only with separate consent.

4Legal basis

We process data under the Law of the Republic of Uzbekistan «On Personal Data» (No. ZRU-547 of July 2, 2019):

Your consent — the «I agree» button before registration. You can withdraw it (see «Your rights»), but we will then be unable to provide the service.
Performance of the agreement — matching, connecting the parties and the commission under the Terms of Use.
Legal obligations — keeping payment records and responding to lawful requests from authorities.

5Who we share data with

Recipient	What	When
The other party to the deal	Name, phone, @username, request details; for drivers, vehicle type and plate number	Only after a match is chosen. Until then contacts are hidden
Telegram	Messages passing through the bot	Always, under Telegram's terms
Payment provider	Amount, order number, phone	When the commission is paid
Map service (Yandex Maps)	Route points, without name or phone	When you open a route
Hosting provider	All data, for storage	Always
Public authorities	Only what the request specifies	On a lawful request from a court or law enforcement

Drivers' document photos are seen only by a moderator. Once contacts are shared, the other party is responsible for how they use them; using them outside the deal is prohibited.

6Where and how long we store data

We ensure the storage of personal data of citizens of Uzbekistan in accordance with Article 27-1 of the Law «On Personal Data».

Data	Period
Profile and contacts	While the account is active; deleted within 30 days of a request
Driver document photos	Verification + 90 days, then only a «verified» flag is kept
Requests	Active for 7 days, then archived for 1 year
Deals and payments	5 years — for tax and accounting
Support requests	1 year after closing
Technical logs	90 days

After that, data is deleted or anonymized.

7How we protect data

Connections are encrypted (HTTPS/TLS).
Only staff who need data for their work can access it.
Contacts stay hidden until a match is chosen, so they cannot be harvested in bulk.
Regular backups.

In case of a breach, we will notify affected users through the bot and the competent authority within the time limits set by law.

8Your rights

At any time you can:

find out what data we hold about you and get a copy;
correct inaccurate data;
delete your account — /privacy in the bot → «Delete my data» (except data the law requires us to keep);
withdraw consent to processing and promotional messages;
complain to the competent authority or a court.

Contact support: @Layvera. We reply within 10 business days.

9Age, changes, contacts

Age. The service is for people aged 18 and over.

Changes. We will announce material changes in the bot 7 days in advance. The current version is always on this page.

Contacts: Telegram @Layvera.